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6 July 2014 - 8:22pm
 
 

Considerate , polite approach.

 

Dear Hugh,
Please don't feel that you need to respond to this note.
I know that my check reached you yesterday and I just wanted to give you a big thank you. I have rarely run into someone whose customer service skills can match up to yours.
It makes a person a bit nervous to drop the amount of money involved here on something, sight unseen. Your knowledge concerning what you sell is impressive and I have appreciated your very considerate , polite approach. 
I look forward to meeting you personally when we come pick up our new trike!

Sincerely, JW

 

Information

Catrike Eola lead banner image

Catrike announces the Eola, a new recumbent trike model for 2019.

Pinking handlebar mechanism has serrated edges that mate with serrated clamp to remember previous position and angle

"Memory" is designed into handlebars on ICE recumbent trikes with sawtooth edges like those produced with pinking shears.

New Bacchetta B3 seat strikes middle ground between Recurve and Euromesh seat-styles.

Electric-assist and retrofit electric motor company Bionx has gone bankrupt and its assets are being sold off.

Sideview of ICE Full Fat recumbent trike with Rohloff Speedhub drivetrain

This ICE Full Fat off-road recumbent trike with Rohloff 14-speed Speedhub and full packing rack system and will be used for exploring and hunting off-road in the Sierras.

JCS on his Catrike 700

Researchers in Britain studying elderly endurance cyclists have discovered profound benefits to cycling at an older age.

mid-light exposure of 2018 flags

Major recumbent trike manufacturers revise their standard OEM recumbent trike flags with safety prioritizing over self promotion.

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